RETURN POLICY

ABOUT RETURNS & EXCHANGES

Thank you for shopping with Astavita Singapore. We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase.

Dear Astavita Customers,

Unopened items can be returned for any reason. All you have got to do is send the items back to us within 30 days and we will refund your money. Once we get the package back, we will credit you back for the full purchase price of your product minus any shipping fees.

If 30 days have passed since your purchase, we are sorry but we will not be able to return your item.

Instructions:

1.      Use the mailing address label below to address your return shipment.

2.      Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)

3.      Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items. We are also not responsible for items lost in the mailing process; please utilize a mailing service with a tracking number.

4.      Indicate whether you would like an exchange or a refund.

5.      Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.

STEP 1: PLEASE FILL OUT THE FORM BELOW

CUSTOMER NUMBER:
ORDER NUMBER:

NAME:

ADDRESS:

APT:

CITY:
ZIP/POSTAL CODE:
STATE/PROV:
PHONE NUMBER:

EMAIL ADDRESS:

STEP 2: LIST THE RETURNING ITEMS INFORMATION

QTY:
PRODUCT:
ITEM NO:
UNIT PRICE:
REASON RETURNED:
TOTAL PAID:
UNIT PRICE:

STEP 3: CONFIRM YOUR ORIGINAL PAYMENT FORM INFORMATION :

For refunds and or additional balance due

CREDIT CARD TYPE:

NAME:

BILLING ADDRESS ON THE CARD:

CITY:
ZIP/POSTAL CODE:
STATE/PROV:
CC#:
EXPIRATION DATE:
CVV:
SIGNATURE:

STEP 4: RETURN YOUR PACKAGE:

Enclose this form with your merchandise in a securely sealed package that has all original labels covered and removed. Attach the return label to the outside and return via an insured /traceable method. Please allow 30 days for us to process your request upon receipt.

AstaReal Pte Ltd.
ATTN: RETURN PROCESSING
6 Eu Tong Sen Street, #08-01, Singapore, 059817

CARRIER WILL NOT RETURN WITHOUT CORRECT POSTAGE

 

 

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